Returns & Refunds

We take pride in excellent quality and value of our merchandise at ICELORD, Inc by Unit. If you are dissatisfied with our product, we will assist you. No returns will be accepted without prior written authorization. Merchandise can be returned within 7 days of receipt for exchange only if not worn.
To file claims for damages & returns, please email us at
Please provide us with your Invoice Number in the subject line with the following information in the body:
  • Company Name
  • Invoice Number
  • Style Number
  • Size(s) & Color
  • Total Quantity
  • Reason for Return
  • Photos of defective item(s) (If defective)
We recommend you to send your return via an insured carrier as we are not responsible for any lost items. Customers will be responsible for all shipping charges incurred for delivery and exchanges. All other returns that are passed the return period are subject to a 20% restocking fee.